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The Rose Bush » Entries tagged with "change to TOS"

23andM Reverses Decision, Reaches Out to Alienated Customers

23andM Reverses Decision, Reaches Out to Alienated Customers

In a surprising move, 23andMe reversed its earlier decision to drop relative finder matches for customers which stop subscribing after fulfilling their 1-year commitment. This move was in reaction to the strongly negative reaction of their customer base to their unannounced changes to the TOS. The author was honored to work with other community leaders to communicate the community’s distress to the owner of 23andMe, Anne Wojcicki. I want to express my appreciation to CeCe … Read entire article »

Filed under: DNA News

Breach of Trust at 23andMe

Breach of Trust at 23andMe

Recently, 23andMe has changed their TOS reneging on their promise that, if you’ve paid off your year subscription but don’t want to pay indefinitely, you will not get future matches nor health info but you won’t lose access to the information that you already have including your RF matches and your health reports. Now, should you choose not to continue to pay their subscription fee, it is like you never paid them hundreds of dollars … Read entire article »

Filed under: DNA News